Track one focused week, tagging each task by duration, energy, and interruption risk. You will see patterns: batching email twice saves dozens of micro-starts; templated replies shrink decision fatigue. Share your findings with peers to pressure-test assumptions and spark better routines.
Sketch the journey a customer or task takes using simple boxes and arrows. Name each handoff and tool. Where two arrows cross, expect friction. Replace vague verbs with explicit steps, then consider whether a bot, script, or checklist handles them more reliably.
Write one crisp definition of done for every recurring deliverable, including acceptance criteria, file locations, and naming conventions. Deciding once eliminates later arguments with yourself, clients, or future helpers, and makes automation far safer because outputs always meet predictable standards.

Draft procedures on Friday, then test them Monday when your brain is foggier and deadlines feel nearer. Any step that forces hesitation must be rewritten. Plain language beats jargon, and numbered actions with expected outcomes keep momentum moving without accidental detours or risky improvisation.

Supplement text with annotated screenshots, short Loom recordings, and GIFs showing cursor movement. Visual cues prevent misclicks and speed recall when pressure rises. Use captions that name the goal, not just the button, ensuring intent drives action even when interfaces change unexpectedly.

Give each SOP an owner, last reviewed date, and changelog summarizing what shifted and why. Link related procedures, and archive outdated steps instead of deleting them. Clarity about provenance builds trust, speeds onboarding, and prevents ghost rules from silently reappearing.
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